Home    Email Sign-up    Contact Us    Tell a Friend    Shopping Cart
Ordering/Account Information
How to Contact Us
Billing/Shipping & Handling
Sales Tax
Returns Policy
International Orders
Privacy & Security Policies

Ordering/Account Information

Q. How do I place an order?
Placing an order on SoSmart.com is easy. When you find an item you would like to purchase, simply click the "Add to Shopping Cart" button, and the item will be added to your shopping cart. When you are ready to complete your order, review the items in your shopping cart by clicking on the "Shopping Cart" link on the top right side of each page. To change quantities simply correct the number in the "quantity" box next to the appropriate item and click "Update Cart." To delete an item, click the "delete" button on the right side of the item. To empty your entire shopping cart, click the "Clear" button. A running subtotal of your order can be found on the top right of each page, including a flat shipping fee. When you are ready to purchase the items in your shopping cart, you may either click "Checkout with PayPal," if you have a Paypal account (or would like to set one up), or you may click the other button to pay with any major credit card. Here you will be prompted to enter a billing address, shipping address, and credit card information. Echo Bridge Home Entertainment will ship to a PO Box address. Please see below for PO Box shipping specifications.

Q. What if an item I ordered is out-of-stock?
In the rare instance that an item you order is out-of-stock, Customer Care will contact you via e-mail, and your credit card or PayPal account will be credited for the full amount of the out-of-stock item(s). The rest of your order (all in-stock items) will be shipped to you as normal. If the out-of-stock item(s) become available in the future, you will be notified by e-mail. At this time you may purchase the item(s) if you so choose.

Q. How can I check the status of my order?
Orders are typically shipped within 1-2 business days via UPS Ground service or USPS Priority Mail (at our discretion) with an estimated delivery time of 3-7 days. UPS does not deliver to a PO Box – If a PO Box is entered as your shipping address, it will be shipped via USPS. You can contact us by e-mail if you want to further inquire about your order status.
Please Note: Receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. So Smart! and its distribution partner, Echo Bridge Home Entertainment, reserves the right—at any time after receipt of your order—to accept or decline your order for any reason.

How to Contact Us

Q. Who do I contact for customer service inquiries or questions regarding an online order?

By e-mail: weborders@echobridgehe.com

By phone: 608.784.6620
Hours: Monday-Friday 8:00-4:30 CT.

By mail: Echo Bridge Home Entertainment
Attn: Web Orders
3089 Airport Road
La Crosse, WI 54603

Billing/Shipping & Handling

Q. What is the method of payment on SoSmart.com?
SoSmart.com accepts credit card and PayPal transactions only. We accept Visa©, MasterCard©, Discover© and American Express©. SoSmart.com does not accept checks or money orders.

Q. How do I know how much my Shipping & Handling charges are?
We charge a flat shipping rate (U.S. & Canada Residents Only) based on the order total. Please see the chart below for total order amounts and the corresponding shipping rates.

Order Amount Flat Shipping Rate
(Before sales tax, if applicable)
$0 – $44 $4.95
$44.01 + FREE SHIPPING

Canadian Orders: Estimated delivery time is 7 to 10 business days. U.S. funds only. There is an additional $15.00 shipping charge for Canadian orders.

Q. How is a product delivered?
We ship via UPS Ground service or USPS Priority Mail. Since UPS does not deliver to a PO Box, PO Box orders are shipped via USPS. Most orders are shipped from our warehouse within 1-2 business days.

Q. How do I request expedited shipping?
If you require expedited shipping, please contact customer service:
By e-mail: weborders@echobridgehe.com
or
By phone: 608.784.6620
Customer Service is available Monday-Friday from 8am-4:30pm CT.

Q. Can I have an order shipped to another address?
You may choose to have an order shipped to a different address by filling out the "Shipping Address" field (which will be different than your billing address) during the check out process.

Sales Tax

Q. How is sales tax calculated?
We are required by law to charge sales tax in the following states:

Residents of Rate Tax applied to the sum of
California 7.250% Item(s) plus shipping and handling
Florida 6.000% Item(s) plus shipping and handling
Massachusetts 5.000% Item(s) plus shipping and handling
Minnesota 6.500% Item(s) plus shipping and handling
Wisconsin 5.000% Item(s) plus shipping and handling

Returns Policy

Q. What is SoSmart.com’s return policy?
You may return an item in its original condition for a refund or credit within 15 days of receiving it. Shipping charges can only be refunded if the return is due to our error or if you received a defective product. All returns must be accompanied by the packing slip/receipt. After a return has been received, it will take 1-2 weeks to process. If you receive a defective DVD, you may ship it back to our distribution partner, Echo Bridge Home Entertainment, for a replacement of the exact same item. Please enclose a brief note along with the defective merchandise stating the nature of the defect. Once we receive the defective item, we will promptly replace it, shipping it at no cost to you. Buyer is responsible for returning the defective item at his/her own cost.
Note: Please ship your returned items to us with a carrier that provides tracking information–we are not responsible for returned items that are lost in transit.

Q. How do I return an item?
Return your item with the original packing slip/receipt and a brief note indicating the reason for the return or nature of the defect to:
Echo Bridge Home Entertainment
Attn: Web Orders
3089 Airport Rd
La Crosse, WI  54603

International Orders

Q. Does SoSmart.com accept international orders?
SoSmart.com accepts orders from the U.S. and Canada only. To inquire about product availability outside of the U.S. or Canada, please contact:
So Smart! Productions
Attn: International Program Licensing
320 N. High Street, 3rd Floor
West Chester, PA 19380

(P) 610.918.1888
(F) 610.918.1205
info@sosmart.com

Q. Will I be charged duties and taxes on my order?
Canadian customers are not charged any additional duties or taxes. However, there is an additional shipping charge of $15.00 for Canadian orders.

Q. How long will it take for me to receive my order?
The estimated delivery time for UPS Ground service or USPS Priority Mail to our U.S. customers is 3-7 business days. For Canadian orders, estimated delivery is 7-10 business days.

Privacy & Security Policies

Q. Does SoSmart.com give out the names of its customers?
SoSmart.com does not give out the names or personal information of its customers. Please refer to our Privacy Policy for details.
CUSTOMER CARE  |  TERMS OF USE  |  PRIVACY  | 

So Smart! Productions is a leading creator and producer of top-rated dvd's, broadcast programs, music CD's, books, toys, gift sets and
activities for babies, toddlers and preschool children. If you have any questions or comments about our products, please email us or call us at (610) 918-1888.

© 2009 The Baby School Company, Inc. d.b.a. So Smart! Productions. All Rights Reserved.